Refund policy

📄 Nateaway Refund Policy

We stand behind the quality of our products. If you’re not satisfied with your purchase, we’re here to help.

We accept returns within 14 days of delivery.

To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.

To start a return, contact us at support@nateaway.com with your order number and reason for return.

— Used or damaged items not caused by manufacturing defects

— Items without original packaging

— Socks, underwear, or personal items (due to hygiene reasons)

— Clearance or final-sale products

If your order arrives damaged, defective, or incorrect, please email us within 48 hours of delivery.

We’ll review your case and either replace the item or issue a refund — no extra cost to you.

Once we receive and inspect your return, we’ll notify you by email.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank.

Shipping costs are non-refundable, unless the return is due to our mistake (e.g., defective or wrong item).

For any questions, contact us at nateadrop@gmail.com