FAQ

Where are you located?

We’re a small independent brand based in the U.S. Our team is remote, and our fulfillment partners operate from multiple locations.

Where do you ship from?

Most orders ship from our international fulfillment center. Some products may ship from U.S. warehouses depending on stock availability.

How long does shipping take?

Shipping usually takes 7–14 business days. You’ll receive a tracking number once your order is shipped.

How can I contact you?

Email us at nateadrop@gmail.com — we reply within 24–48 hours on business days.

Are you a real company?

Yes. Nateaway LLC is officially registered in Wyoming, USA.

Where do your products come from?

We work directly with trusted manufacturers and suppliers. All items are tested and verified before being listed in our store.

Do you have a physical store?

No, we are an online-only brand. This helps us keep costs low and pass the savings to you.

Do you offer returns or refunds?

Yes, we accept returns within 14 days if the product is unused and in original condition. Check our Refund Policy for full details.